ENTERPRISE & CLOUD APPLICATION SERVICES
IT Managed Services
A Managed Services program removes the responsibility for day-to-day management, troubleshooting and support for your infrastructure, service desk, and users. The MorganFranklin team becomes a member of your team and takes ownership of outcomes related to infrastructure, service desk and supporting key IT initiatives within the business. MorganFranklin can augment existing IT Teams or fully staff a service desk. Our customized approach to every client allows us to meet your specific needs.
What We Do
As the extension or replacement for your IT Team, we become an additional arm to support your business. We provide the data needed to make informed IT decisions by being transparent in:
- Key support metrics
- Service Level Agreements
- Tactical recommendations to improve the current state
- White-glove based approach
- Escalation paths for support
A Value-Added Service
We allow you to focus on what is important to your business, reducing the burden on existing staff. We can focus on the technical operations and align it to your business strategy delivering maximum value for your IT operations. Our MSP portal gives you access to your metrics on demand.
Services that provide scalability, value, flexibility, stability and partnership
MorganFranklin brings functional, technical and subject matter expertise to help ensure our clients select technology that delivers optimal value for the organization’s business operations and strategic growth plans.
- Service Desk – Deliver a seamless support experience to your workforce.
- Application Management – Move forward with confidence knowing you have full support behind your critical applications.
- Cloud & Infrastructure Management – Remove the administrative burdens of management & maintenance of equipment
- Cybersecurity – Protect your assets, data and users from unnecessary risks and cyber threats
- Endpoint Management – Provide your users with a fully-capable technology environment, regardless of the location.
- Strategic Advisory Services – Expand your capabilities to grow and execute through our diverse team of industry and subject matter experts.
Award-winning team
Our team focuses on understanding your business, getting to know your end users, and becoming a true partner to your team. We provide your team with an intuitive, simple process to request and receive support from our experts, while providing full transparency into our performance.
Dedicated Experts – Highly skilled staff with deep technology experience and a passion for solving technology issues.
- Our experts hold industry leading certifications across technology domains
- We have experience across all industries
- Our approach delivers consistency in resources; you have a dedicated team to your account
- Our team provides comprehensive solutions with in-depth problem resolution
Flexible Support Options – Ability to provide support when you need us, where you need us.
- Our service desk function can support your operations across the globe
- Customized support options (hours, team, location)
- Tier 1/2/3 support options
Performance Reporting – Monthly reporting to communicate trends and optimize the end user support experience.
- Typical performance reporting includes: Service Level Agreements (SLAs), Key Performance Indicators (KPIs), select metrics tied to optimal service delivery and customer satisfaction survey results
- Ad-hoc reporting capabilities to meet your specific needs