In manufacturing, humans will remain irreplaceable in two main roles, factory administration and business management. These higher-cognitive roles are better suited for human abilities and provide the leadership and culture that drive companies to success. Adding digital workers increases the capability of manufacturing firms and increases the quality of products they produce.
Other industries are not quite as simple. Companies focused on services, such as healthcare, IT, finance, government, retail, and logistics, have more complex organizational structures and will evolve differently.
The financial sector, including banks, insurance companies, and financial services, will grow similarly to retail companies because they have a similar dependence on automation to handle customer service and back office financial work. Gartner predicts that by 2023, there will be a 30% increase in the use of RPA for sales and customer experience.