The Corporation for National and Community Service (CNCS) Volunteers in Service to America (VISTA) Program lacked an understanding of whether service projects met the established strategic goals and objectives, as well as the root cause of high volunteer turnover.

Services Provided
• Performance Management/Improvement
• Business Process Optimization
• Program Evaluation

Results Delivered
MorganFranklin delivered a comprehensive plan and strategy to enhance program effectiveness, including performance measurement and monitoring strategies to enhance the overall volunteer experience. The result was improved retention for the VISTA program.